Few professions have such an ambiguous and amorphous set of responsibilities as that of the IT expert. Don’t waste your IT team’s time with printer repair. Put their skills to the higher-level tasks they were trained and educated to handle.
The responsibilities of the IT department have snowballed into an indefinable jumble of time-wasting tasks and drudging duties. Any workday flare up that has a glimmer of gizmo or whisper of widget is considered “IT territory.