Let me introduce myself; My Name is Samuel Stone and this is my story but I’m going to tell it as if it was your story. Sadly, it’s a common story.

Many of us have been there. You’re waiting for hours to have surgery. On a wound that will not heal. Really it could be anything. In this case, because the doctors didn’t take care of you the first, second or third time you’re back in surgery, back in the hospital. And since you trust that they know what they’re doing you begin to question, do they really know what they are doing?

So, It’s 5pm on a Tuesday. You’re just waiting to be called in for surgery. You were told to go the ER (Emergency Room) to check in and it’s really busy in the waiting room. Ironically, the system is so not okay, that you should have been admitted as soon as you arrived at the hospital. Except, you wait for more than 4 ½ hours to be admitted for surgery. Quite frustrating.

Fast Forward: Now it’s 9:30pm. It’s late but thankfully you go to into surgery and by the looks of everything, it’s a success, surgery that is. But there is a new plan.  The doctor requires a wound vac procedure. This is a Vacuum-assisted closure (also called vacuum therapy, vacuum sealing or topical negative pressure therapy) and it’s a simple technique where a piece of foam with an open-cell structure is inserted into the wound, and a wound drain with lateral perforations is laid atop it to help close the incision. Otherwise, you won’t heal correctly. You can’t stay at the hospital forever, and while they do provide a wound vac you can’t leave the hospital with it, that’s the policy. Moreover, you need to transferred by a social worker to a skilled nursing facility that will help you heal, provide another wound vac, which is essential and have it appropriately cleaned and changed.

The whole process takes hours and hours; just to find the facility that will take your insurance. The social worker is over worked, yet kind, and you’re not in an appropriate bed in the hospital and this causes even more pain and potential damage to the area where the surgery was, your backside.

Finally, 17+ hours later, the social worker finds you a facility, paper work is still a mess and you’re transferred at 11pm, the next day. This is a horrible situation! Your doctor demands a wound vac to be onsite … and when you arrive at the facility they don’t have one.  The nurse speaks to the doctor on the phone, and you hear her repeatedly say “yes doctor”  Overall, the communication has broken down. You begin to wonder why and learn later it’s a result of the fact that traditional fax machines are archaic, how patience records are moved from one facility to the next is not always HIPAA compliant, especially for the skilled nursing facility. Paperwork gets lost and in some cases, snail mail was used to resend paperwork weeks after surgery because they can’t accept email sends. This is the best they have to work with but there is a solution and if administrators would take the time to listen to options, they’d make more money.


You (The Administrator, The IT Director, The Gate Keeper, it doesn’t matter you work at the skilled nursing care facility) and if you had the Xerox KNO2 hardware and software on site you would make more money, fill more beds and be in a much better situation than you’re likely in now. You just don’t know it yet.

WHAT’S THE SOLUTION? KNO2 by XEROX Below is a little bit of information for your review.

What is KNO2 and why should you consider it! Or at least educate yourself on this state-of-the-art Technology.

First, let’s begin with the what the Kno2.iQ Fatigue Index Profile (FIP) is and its importance.

DocuSense has compiled data on ancillary care facilities in the PA southeast region and have their fatigue profiles available to send to anyone who calls and is interested in knowing how they measure up. In case you don’t know what that means, we’re going to provide a little more insight.

Let’s break it down…what is the Fatigue Index?

The Fatigue Index is a measure used to gauge the difficulty and weariness a healthcare organization endures in managing their patient logistics.

This proprietary algorithm accounts for many variables that impact the complexity of workflow for a given healthcare organization based on internal capabilities and external conditions in their respective healthcare geography.

Main contributing factors include, but are not limited to:

  • Workflow- paper-based, electronic, or hybrid systems-of-record
  • Hospital Relationships – number of partners referring patients to the facility
  • Referral Distribution – how the volume of referral is dispersed across referral partners

As a facility, you’re not filling all your beds and you have a communication breakdown with the referring hospital. There is a solution and it’s called Xerox ® Healthcare MFP!

What is the Xerox® Healthcare MFP Solution?

Built for healthcare, the Xerox® Healthcare MFP is a Xerox® ConnectKey® App that allows SMB Healthcare providers the ability to securely share patient information from one provider to another across the healthcare continuum. The Xerox® Healthcare MFP helps providers deliver pertinent information at the right time, in the right format and at the point of care to help enable critical medical decisions.

What do I GET with my Xerox® Healthcare MFP?

Included with your device is more than just traditional print, copy, fax and scan functionality…your new Xerox® Healthcare MFP enables you to share patient information in a secure and efficient manner by installing and activating the Share Patient Information App.

What can I DO with my Xerox® Healthcare MFP?

The Xerox® Healthcare MFP and the Share Patient Information App work with the Kno2™ cloud service to connect the community of care. The solution enables you to connect to the largest and most secure healthcare network in the United States. Once connected, use the search utility to locate providers or organizations and share patient information across a HIPAA-compliant network to better coordinate care. It’s nearly as simple as sending or receiving a fax or email, but specifically designed for healthcare.

How do I use my Share Patient Information App from my Xerox® Healthcare MFP?

Simply select the Share Patient Information button from your Xerox® Healthcare MFP and scan documents to create and send a message to another provider or organization.

Is the handling of patient health information secure using the Xerox® Healthcare MFP?

All security assurance measures come standard with the purchase of the Xerox® Healthcare MFP. All information managed by the Kno2 cloud platform is secured using advanced technologies, encrypted at rest and in transport, and fully audited.

Dump your Fax Machine! Learn about Hardware and Software options.  Get on board and listen to the concept of technology that works.

This is why every Skilled Nursing Facility needs to listen to me! I’ve had a personal struggle that you should read and listen to what many people go through. YOU WILL FILL more beds at your facility if you take the time to speak with Bob Melso at DocuSense. Filling more beds means more revenue and that’s just the beginning!

Every call I make to the Administrator that doesn’t take the time to listen or to at least chat with Bob Melso at DocuSense, is another missed opportunity.

My definition of an opportunity is this:

“Too often, we miss out on opportunities in this life because we we’re too busy waiting for them to fall into our lap –  that we missed them tapping on our shoulder.” ~ ― Daniel Willey

Take the call, fill the bed, and do your job, no matter the struggle. You’ll make more money and get to capacity seamlessly and effortlessly!

Let’s Chat with Bob Melso

Written and shared by: Samuel Stone ~ Learn more about KNO2 by Xerox

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